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Nytech Nyght School

Stuff Techs Should Know
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All things customer service

 
 
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Nytech heating and cooling customer service university

What we provide and what’s expected of you.

CSR Training Outline
Ten Non-Negotiables
Inbound Script
 
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General stuff you should know

Just the facts…

Nytech Guarantees
Clarity and Alignment Form
Who are we?
Job Type Priorities
Company Email
Answering service
Chain of command
preferred payment methods
visitors entering the building
vacation scheduling
 
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Talking on the phone

How we handle some specific scenarios

Booking landlord/tenant calls
Scheduling warranty and callbacks
Scheduling memberships and spiff entitlement
consultation speech for in-home visits with comfort advisior
requesting customer re-contact
field worker attendance issues
Inspections
Additional policies
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