All things customer service

 
 
meme-twenty-four.png

Nytech heating and cooling customer service university

What we provide and what’s expected of you.

CSR Training Outline
Ten Non-Negotiables
Inbound Script
 
zoom_751199.jpg

General stuff you should know

Just the facts…

Nytech Guarantees
Clarity and Alignment Form
Who are we?
Job Type Priorities
Company Email
Answering service
Chain of command
preferred payment methods
visitors entering the building
vacation scheduling
 
customer-service-its-kind-of-a-big-deal.jpg

Talking on the phone

How we handle some specific scenarios

Booking landlord/tenant calls
Scheduling warranty and callbacks
Scheduling memberships and spiff entitlement
consultation speech for in-home visits with comfort advisior
requesting customer re-contact
field worker attendance issues
Inspections
Additional policies